FAQ

FAQ

FAQ (All You Need To Know)

What Kind of Products do you carry?

  • We carry men and women luxury leather and fabric bags, shoes, sneakers, clothing, mobile accessories etc.
  • If you are looking for a particular brand or model that is not in our catalogue, you can also send us a snapshot of the bags that you found in any original website and we are happy to provide you with photos of the same bag that we have so you can check the quality that we have.


What kind of grades do you offer?

  • We have our bags in two qualities, 1:1 quality, and Lushentic quality.
  • 1 : 1 products are made of same leather as material as the original, packaging is the same with the original as well. Metal accessories are made by third party craftsmen to the finest detail closest to the original.
  • Lushentic quality products made of the same material as the original factory, with metal accessories also made by the same team of craftsmen that works in the original factory.
  • Both 1 : 1 and top lushentic quality are hard to differentiate and only able to by experts in leather goods and when thoroughly checked by bag and clothing authenticators.


Where do you ship to?

  • We ship to anywhere in the world.


How long does it take to ship to my house?

  • Express Shipping normally takes around 7-10 business days from date of shipment and standard shipping takes 15-20 business days.


What shipping companies do you use?

  • We use DHL, FEDEX, ARAMEX & UPS . You will have the tracking number to track your parcel all along the way.


How can I trust that your company is legitimate?

We are in this business for more than 10 years, constantly improving our bag qualities and customer service. Our business can only run smoothly on serving a large number of loyal customers; as this business is not easily marketable. Therefore the effort and customer base that we have procured over so many years will only be valuable to us if we continuously serve the very best to our customers.

You can feel free to ask around the net for reviews or customer experiences from those who have purchased our products before.

Do you offer refunds if I am not satisfied of the product?

  • Kindly refer to Disclaimer and Return Policy below.


Why are your products so expensive? I have seen online sellers offering 1:1 grade bags less than $100.

  • The major cost of a bag comes from few areas:
  • Genuine Leather Quality
  • Hand crafted cutting, stitching and sewing
  • Real metal accessories with anti-rust coating, detailed engraving that are taken from the original factories (lushentic)
  • It takes around 14-16 hours to make a single bag (depending on brand).
  • Therefore it is impossible for a 1:1 or lushentic quality bag to have a price tag of below $200.
  • Any bags below $200 are products that are mass produced with imitation leather; they are called triple AAA grades.
  • We will leave it up to you to decide if our bags are worth the workmanship and quality level.


Do you provide wholesale price?

  • Yes we do! If you purchase 7 bags and above, we will give you 20% off our retail price. For orders more than 7, just drop us a message and we can arrange the best prices for you.


What type of items are included in the packaging of your products?

It does come with boxes, dustbags, authenticity cards and documentations as per original. However as we all know all designer brand companies do change their design and series for packaging from time to time. We have packagings to match the bags as per our last updated info, but if u have any specific requests i.e. black dustbag and white box etc that is available in original please let us know. We do have some customers asking why the packaging turns out in a different series. So if u have any specific requests we would like to attend to them.

 

My Account FAQs

Forgot your password?

  1. Click Account -> Reset Password
  2. Enter the e-mail address you signed up with
  3. An e-mail will be sent to that address automatically
  4. Click the link in the e-mail to reset the password

What is Luxury at Less's customer care number?

+1 (604) 376-6735

My Order FAQs

Got questions before placing an order?

Feel free to contact Luxury at less by leaving a feedback sending an e-mail to our service center: info@luxuryatless.com

Can I make changes to my order?

You can change your order anytime before payment or just cancel this order and create a new one. We do not recommend changing it after you made the payment as it may delay your order.

How do I check my order status or track my order?

  1. Log into your account
  2. Track your order by following Account -> Orders -> Tracking

My order is still under processing. When will it be shipped?

Total Delivery Time = Processing Time + Shipping Time

The processing time depends on the specifications of the products. Our average processing time is 3-5 days*.

How do I return an item?

Click here for our return policy.

How do I cancel my order? Can I get my money back after cancellation?

We offer full refund if the order is cancelled before it is shipped. We will NOT accept order cancellation request if the orders have been shipped.

Shipping FAQ's

Are there any additional fees involved in international shipping?

In some cases, there will be GST, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict the amount. Customs and taxation policies vary widely from country to country. Customs clearance procedures, if required, can cause delays beyond our original delivery estimates.

How can I track my package?

You can track your order by following Account -> Orders -> Tracking

enter the tracking number on the shipping company's website.

What if my order has not arrived by the expected delivery date?

For some orders there might be a few days' delay. Please do not worry if the tracking records are normal and updating.

If the parcel turns out to be missing, we will issue a full refund to you.

 

Payment FAQs

Which payment methods do you accept?

We accept a variety of payment methods.

Net banking

Debit Card

 

Credit Card: Visa / MasterCard/Moestro...

PayPal

Sale

Unavailable

Sold Out